Here are the answers to your most frequently asked questions:
1. My country is not on the list, do you ship worldwide?
Yes, we ship worldwide! Please email us at firstname.lastname@example.org where you would like us to send your orders.
2. Do you have a showroom?
No. However we do participate different trade shows. Sign up in our newsletter to get an update on when and where!
3. Where and how do I order sample swatches?
Simply click on the fabric you like, look for "Sample Swatch" and add to cart. Repeat this step until you have all swatches you like before proceed to "check out". At the point of check out, you have an option to choose "Standard Shipping" or "Express Shipping". Once you have selected the suitable shipping method, proceed to payment and you will have your order on the way to you.
4. I’ve been trying to call you.
Sometimes international calls do not got through. You may email us email@example.com to set a Skype call.
5. Can I customise my colours in swatches or sample meters? How about my production roll?
Please understand that we do not stock fabric in our efforts to reduce waste. The quantity and colour of sample meterage are based availability, so does the sample swatches . You are free to order them as they are for prototyping. However you can customise the colour of your production roll in most cases.
6. What is the MOQ?
Every product page has fabric information at the bottom part of the page. It should include the MOQ.
You can also see the "Quantity" on upper portion of the page to see MOQ:
7. Can I order 20 meters?
Please understand that we do not stock fabric in our efforts to reduce waste. The quantity and colour of sample meterage are subject to availability. You are free to order them as they are for prototyping. Please contact us for more information.
8. How much is the fabric?
All our fabric prices are published. Please see Price per Quantity, to show the following:
Price per meter for MOQ orders,
Price per sample meter or for orders below MOQ
And Price of sample swatch (AUD $0.01)
9. Do you make special fabrics?
We have the capacity to customize fabric. Please send us all the specifications and preferences for the fabric together with your estimated quantity and budget so we can formulate a quote specially for your needs.
10. Do you offer digital printing?
Yes, we offer digital printing. When you do want to digital print with us, please make sure the digital print file you send to us is high resolution with 300dpi per cm. Please contact us for more information.
11. Do you manufacture garments for us?
No, however we do have are contacts of garment manufacturers who are familiar with our fabric. Contact us with the manufacturing capacity you need and we’ll be happy to connect you with the manufacturers.
12. Where do you manufacture your fabrics?
Please see link here https://www.vivifytextiles.com/pages/our-factories
13. Do you sell zippers, button and threads are made from your recycled material?
We are working on launching Recycled Zippers soon. Please sign up to our newsletters to stay tuned.
14. How can I customise my fabrics?
You may fill up our online form so we can find the best fabric for you.