In general, we offer both "Standard Shipping" and "Express Shipping" to our customers who order swatches and sample meterage. When it comes to bulk order in rolls, we generally offer "Air Freight", "Express", "Sea Freight" and "Rail Freight".
We do ship internationally. If you are not able to find the shipping rate to your country, please to contact us or email us. And we should be able to give you a customise quote to ship our fabrics to you internationally.
Buying online is safe as we don't safe any record of your payment information directly. Hence your payment information is not accessible for us, only your personal information relating to the order is viewable from our side.
You do not need to create an account to place an order. You can place an order as our guest, but we still will need your information in order to send the order. However, if you create an account with us, your information will be stored safely so when you come back and order again, you will not need to enter all your detail again. Plus, we have a loyalty program available. By creating the account with us, all your purchases will be stored in your account, and you can earn points or spend your points for your future purchases.
You may cancel your order within 24 hours of purchase. However if you do not cancel your order within 24 hours, your order will be proceeded to dispatch, and cancellation is not possible once the order is processed. For more information about our Cancellation Policy, please refers to our Terms and Condition.
To change your order, you may contact us or email us to customersupport@vivifytextiles.com to detail your change.
When you place an order with us, once your order has been dispatched we will send you an email along with the tracking information to your order. Therefore, please pay attention to your inbox, or your filtered inbox for our tracking email to you.
Simply click on the fabric you like, look for "Sample Swatch" and add to cart. Repeat this step until you have all swatches you like before proceed to "check out". At the point of check out, you have an option to choose "Standard Shipping" or "Express Shipping". Once you have selected the suitable shipping method, proceed to payment and you will have your order on the way to you.
Please understand that we do not stock fabric in our efforts to reduce waste. The quantity and colour of sample meterage are based availability, so does the sample swatches . You are free to order them as they are for prototyping. However you can customise the colour of your production roll in most cases.
Please understand that we do not stock fabric in our efforts to reduce waste. The quantity and colour of sample meterage are subject to availability. You are free to order them as they are for prototyping. Please contact us for more information.
All our fabric prices are published. Please see Price per Quantity, to show the following: Price per meter for MOQ orders, Price per sample meter or for orders below MOQ And Price of sample swatch (AUD $0.01)
Please send us all the specifications and preferences for the fabric together with your estimated quantity and budget so we can formulate a quote specially for your needs.
Yes, we offer digital printing. When you do want to digital print with us, please make sure the digital print file you send to us is high resolution with 300dpi per cm. Please contact us for more information.
No, however we do have are contacts of garment manufacturers who are familiar with our fabric. Contact us with the manufacturing capacity you need and we’ll be happy to connect you with the manufacturers.
