FAQs

Here are the answers to your most frequently asked questions:

1. My country is not on the list, do you ship worldwide?
Yes, we ship worldwide! Please email us at customersupport@vivifytextiles.com where you would like us to send your orders.

2. Do you have a showroom?
We are continually working on this. For now we have an office offered by Australian Landing Pad in Berlin, our address is Prinzesinnenstrasse 19 - 20, 10969 Berlin (C/O Betahaus).

3. Where and how do I order sample swatches?
You may order here.

4. I’ve been trying to call you.
Sometimes international calls do not got through. You may email us to set a Skype call

5. Can I customise my colours in swatches or sample meters? How about my production roll?
Please understand that we do not stock fabric in our efforts to reduce waste. The quantity and colour of sample meterage are based availability, so does the sample swatches . You are free to order them as they are for prototyping. However you can customise the colour of your production roll in most cases.

6. What is the MOQ?
Every product page has fabric information at the bottom part of the page. It should include the MOQ.

MOQ at Product Details


You can also see the "Quantity" on upper portion of the page to see MOQ:




7. Can I order 20 meters?
Please understand that we do not stock fabric in our efforts to reduce waste. The quantity and colour of sample meterage are subject to availability. You are free to order them as they are for prototyping. Please contact us for more information.

8. How much is the fabric?
All our fabric prices are published. Please see Price per Quantity, to show the following: 
Price per meter for MOQ orders,
Price per sample meter or for orders below MOQ
And Price of sample swatch (AUD $0.01)

9. Do you make special fabrics?
We have the capacity to customize fabric. Please send us all the specifications and preferences for the fabric together with your estimated quantity and budget so we can formulate a quote specially for your needs.

10. Do you offer digital printing?
Yes we offer digital printing. When you do want to digital print with us, please make sure the digital print file you send to us is high resolution with 300dpi per cm. Please contact us for more information.

11. Do you manufacture garments for us?
No, however we do have are contacts of garment manufacturers who are familiar with our fabric. Contact us with the manufacturing capacity you need and we’ll be happy to connect you with the manufacturers.

12. Where do you manufacture your fabrics?
Please see link here https://www.vivifytextiles.com/pages/our-factories

13. Do you sell zippers, button and threads are made from your recycled material?
Not yet.

14. How can I customise my fabrics?
You may fill up our online form so we can find the best fabric for you.